The Connected Food solution, powered by Insight Connected Platform is a solution that provides automated temperature and humidity monitoring with real-time alerts, helps simplify food safety compliance and ensures consistent quality while assisting the reduction of food waste. The solution acts as a centralized hub where the platform ingests, visualizes and triggers events from temperature and humidity sensors to reliably gather insights and provide timely, actionable alerts.
This solution was previously a part of the larger Connected Platform solution by Insight. After realizing its potential in scalability, it would be its own solution. I was brought on as a UX Architect to help realize the new information architecture and assist with improving the usability of the solution.
Along with the UX Researcher on the team, we ideated on a new IA after breaking up the personas based on type of business and their specific role. We focused on the personas of grocery stores.
After the IA phase, it was time to create the wireframes prototypes. These prototypes were then used to test our users to validate our findings from the stakeholder and user interviews. Final phase was to apply the visual designs. I exported all of the visual designs to create the official the design system for Connected Food and in doing so, I also applied governance to the components to ensure consistency and branding.
Some high-level Items we validated in user testing:
Questions answered
1. Is the taxonomy correct? Does the proposed navigation make sense to the user and can they find what they need?
Test Method
UserTesting - Open card sort
2. Does the proposed navigation make sense to the user and can they find what they need?
Test Method
UserTesting - Treejack
Overall Hierarchy
Questions answered
Do the groupings in the app make sense to the user? Does the data chunking in the app feel intuitive?
Test Method
UserTesting - Task-based tests (short tasks)
Questions answered
Is the user finding what they need in the right spots? Does the app feel natural and easy-to-navigate?
Are there any potential spots where they get stuck? Are any labels in the app that could be confusing to a user?
Test Method
UserTesting - Moderated Task-based test
These screens apply to those who oversee multiple grocery story locations within the company. Based on the findings collected from user interviews, it was discovered that the administrator role finds value in being able to view the overall status of each of their assigned locations at-a-glance. This allows the administrator to drill down to a specific location if needed. Their role required keeping track of all locations, applying rule configurations for devices and appliances at those location. This feature was added for the administrator to set the proper thresholds for the appliances to be inherited by each location, from there, the user/store manager will override the inherent threshold with whatever adheres to local health department regulations. The administrator keeps track of individual locations, the users assigned to each location and are responsible for setting rules for devices and appliances from a company-wide level. This role is the gatekeeper for that as well as authorizing users and administrators.
These screens apply to those who oversee a specific grocery store location within the company. Based on the findings collected from user interviews, it was discovered that the user role finds value in being able to monitor alerts, diagnose and troubleshoot any alerts. The user can focus on alerts, create reports for compliance and keep history of all appliances. The administrator keeps track of individual locations, the users assigned to each location and are responsible for setting rules for devices and appliances from a company-wide level.
